Empathy and conflict resolution
Si prefieres leer la versión en Español, haz click aquí.We spend a lot of time interacting with people: stakeholders, managers, bosses, clients, team members, colleagues, or people who report to us.One of the differentiating factors in our work is how we manage these relationships.This workshop will take you from where you are now (where I was also years ago) to a point where you will understand why you didn't connect as easily before, what patterns you can follow and which to avoid, to navigate the world of relationships and conflicts with other people at work and in life.WHAT WILL YOU LEARN IN THIS WORKSHOP?
• How different relational elements affect our connection with others: patterns and anti-patterns.
• How to truly empathize with others and how to express yourself in a way that is honest to you.
• How to find strategies that meet the needs of all involved.
• How to get what you want without stepping over other people.
• Techniques for creating healthy relationships and resolving conflicts.WHAT CAN I APPLY IT TO?
• To performance reviews, salary reviews, dailys, demos, retrospectives, 1:1s, onboardings, planning, refinements, openings, goals, and other meetings.
• To managing your emotions in difficult times: conflicts, layoffs, complicated communications...
• To resolving common conflicts: salary, vacations, schedules, relationship with others, team belonging, purpose, recognition...
• To improve your relationships, particularly applicable to those that are now more challenging for you.
• To add clarity to your communications, whether spoken or written.DO I NEED TO KNOW ANYTHING BEFOREHAND?No, we will start from scratch. As I have done in each previous edition.WHO IS TEACHING IT?My name is José Carlos Gil, I am VP of Engineering at LIFULL Connect.I have successfully used this same workshop format for over four years, training more than 70 people in different roles in technology, product, coaching, and human resources.WILL THE SESSIONS BE RECORDED IN CASE I MISS ONE?Yes. And after each session, you will be able to access the recording and the material I use. The recordings will not be available forever, their purpose is that you can catch up on the session you missed.WILL THERE BE ANY SUPPORT MATERIAL?A booklet in PDF with more than 140 pages with the course content, exercises, and examples in a format designed to be read (it is not a presentation).HOW DO I KNOW THIS WORKS?"One of the best management workshops I have participated in. I recommend 1000."-Manel Ibañez, CTO (Voxel)"Highly recommended workshop 100%. Whether you're in management positions or not 😊🙌"-Javier Ferrer, Co-founder (CodelyTV)"Great course. Quite an experience."-Cristóbal García García - Staff Engineer"Highly recommended course for everyone"-Oriol Pueyo, Agile Coach (Sunweb Group)"It has given me a series of tools that help me in my day-to-day, both professionally and personally. Now I am able to receive information that I was not able to before, and I can look for strategies to understand the other person and myself.
It has brought me clarity, understanding, awareness, and comprehension. It has made me grow."-Miguel Echávarri Pomares, Frontend Lead & Engineer Manager (Jakala)"I have thoroughly enjoyed this workshop. I had read things related to the topic that had greatly impacted me. But the perceived value here has been greater. On one hand, a lot of knowledge summarized, structured, and ordered (a mind map that greatly facilitates placing not only this knowledge but also new things that I continue to learn). And, on the other hand, the practical part, where we saw how difficult it is sometimes and also how rewarding when things start to go well. I am delighted to have participated 😍"-Cristian Llamas, Senior Director, Colleague Success Business Partnership (Bentley Systems)"This training opened the doors to a guide that I now consider one of the pillars of my life, not only professionally but also personally. After the training and a year and a half of practice, I find myself connecting in a more natural and profound way with my work colleagues and, even more importantly for me, with my partner, children, relatives, friends, and me."-Daniel Enrique Ramirez, Senior Product Manager (Adevinta)"This course has given me the vocabulary and the essential tools to interact with myself and others. I would like to highlight the 'with myself' part, as the course was a turning point for me. If you consider yourself someone who tends to overthink any past or future interaction, with what you learn in this training you will identify what lies behind such thoughts, and your relationship with yourself and others will substantially improve."-Alberto Delgado, Senior Software Engineer (Elastic)"The first course I've ever repeated in my life and I couldn't be more satisfied, I strongly recommend it to anyone looking to grow personally and professionally 😍😍😍. It had an impact on my way of thinking that I didn't expect. It made me think, sweat, reevaluate my perception of myself and my relationships, and it helped me to expose and connect deeply. When I have to face a delicate conversation or when I find myself in situations where I perceive a lack of focus or clarity, I use resources that I learned in the course, whether to look at myself or outwardly."-Xavi Ametller, Head of Engineering (Voxel)DETAILSCost: 1090 € + VAT per person. If this cost is a problem for you, write to me explaining your situation.Format: 12 online sessions via videoconference, each session lasting 2 hours.Dates and time: every Friday from 15:30 to 17:30 (Spanish time, GMT+2)Next edition to be determined.Seats: maximum 14. To carry out the workshop, a minimum of 6 people must sign up.Language: this course will be conducted in Spanish. If you want an edition in English, write to me at [email protected].--OK, I'M INTERESTEDGreat, if you are interested sign up for the waiting list and I will notify you as soon as I have the next edition ready.CAN YOU DO THIS WORKSHOP FOR MY COMPANY?Yes, the price of this workshop for companies is 9,800 € + VAT, and up to 14 people can sign up. The schedule and dates can be agreed upon. Write to me at [email protected] to arrange the details.I HAVE MORE QUESTIONSWrite to me at [email protected] with the subject "Empathy and Conflict Resolution Workshop" and we'll talk about it.